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Common Questions
BLUSAIGON supports customers in exchanging products either at the time of product inspection or when the delivery staff receives the goods and detects that the product has been damaged during transportation (appearance defects) or has a technical issue (scratches, not intact, etc.).
Unfortunately, BLUSAIGON Company currently does not support the return of the ordered product if you no longer need it.
BLUSAIGON Company always wants to satisfy customers, so we will check product quality before delivery. However, it will not avoid damage during transportation.
We will replace the product within 10 working days at no additional cost.
BLUSAIGON Company will refund 100% if there is no replacement product. Within 14 days of using the product, if there is any technical error, BLUSAIGON Company will support the repair or change to another product depending on the damaged condition.
From the moment you pay for your order and receive a successful order confirmation email, BLUSAIGON Company will quickly ship the goods. Within 2-7 working days, the customer will receive the goods.
BLUSAIGON company offers free delivery nationwide for any order from 1 million VND or more (standard shipping 2-7 days). Including shipping costs for returns.
Over 25 years of prestige, the BLUSAIGON brand has been affirmed as a leading manufacturing company in the high-end fashion button industry, with impressive, prestige and expertise design, providing high-class, luxurious and creative products. All products of the Company are selected from imported high-grade natural materials, ensuring high-quality components, and the main materials are luxuriously designed and handcrafted.
BLUSAIGON Company is committed to providing quality and reputable products.